Moving Claims Policy

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After unloading, you have up to 30 days to submit a damage claim.  Our claim policy is as follows:

If the customer, hereafter referred to as shipper, has followed the moving instructions and guidelines given to them in person, via fax, postal service, email, or web site and it is determined that the damages are due to the negligence or carelessness of the SECC moving department, the item will be replaced or repaired.  The decision for replacement or repair will be at the discretion of the Southeastern California Conference Moving Department.

Written notification of damages incurred must be received in our office no later than 30 days after the household goods have been unloaded.  This can be done either by filling out the damage report of the Bill of Lading provided by the driver or by letter.  Verifying pictures must accompany this notification.

If it is determined that the item is to be repaired, we recommend the shipper get three written estimates.  The shipper then chooses which estimate they wish to use and sends it to our office by mail or fax for approval.

We will supply the shipper with written approval.  When the approval is received by the shipper, the repair must be completed immediately and the paid receipt mailed to our office for reimbursement.  The receipt must be sent to our office no later than 60 days from the date the shipper receives approval notification from our office.

We will send a refund check up to the amount approved.  Anything over the approved amount will be the shipper’s expense.

We do not give cash settlements.

Hazardous Materials

It is important that you understand which items we are not allowed to carry because they represent a hazard.  Following are some common non-allowable items that you must attend to before your move, examples include:

Sterno Fuel                                                   




Propane or Butane Tanks                  


Fire Extinguishers                      

Charcoal Lighter Fluid  


Flamable Cleaning Fluids


Oil Filled Lamps


Cleaning Solvents 

Oil Based Paints

 Paint/Lacquer Thinner 

Chemistry Sets

Darkroom Chemicals

Pool Chemicals

 Motor Oil

Uninstalled Car Batteries


 Poisons (such as weed killers)


Some states, such as California, have very stringent guidelines for transport of live plants.  If you are moving to California, we strongly encourage you to leave your plants behind.  California law states that “House plants must have been grown in an indoor setting only, such as in a home or enclosed greenhouse, and planted in sterile, packaged, commercial potting mix.  They should not have been grown or maintained outdoors, even during the warmer time of the year, or planted in soil taken from outdoor or backyard sources.”  In the event that your house plants meet all these requirements and we agree to carry them, inspection officers may reject and confiscate your plants at the state inspection facility.   Please see the PDF Transporting Plants CA for further information.  If your plants are accepted for transport, we cannot guarantee their condition when they arrive at your new home.

Illegal Items or Substances

Illegal items packed into your belongings may subject you to charges against you should these items be found during a law enforcement search en route to your new home.  We are subject to law enforcement inspection of our cargo.

Firewood and Unmilled Wood

Firewood or other unmilled wood carries the possibility of infestation by any number of insects.  In order to prevent infestation of our equipment, your goods, or other shipper’s goods that may also be on our trailer, we cannot transport these items.

Household Cleaning Chemicals

While not illegal, many household chemicals can become hazardous in the environment of a closed, hot van, and can leak, causing damage to your goods, as well as others goods that may also be on the trailer.  We strongly encourage you to leave household cleaning chemicals behind.  You will be responsible for damage caused to your goods and any other items on the trailer.

Make sure any damage claims are submitted to our office in compliance with our claims policy.Check with your new post office to see if you have any mail that has been held and arrange for delivery to begin.  Verify that your forwarding request was correctly processed.Check the state and local requirements for transferring your driver’s license and vehicle registration. Some states allow a very short time for this to occur without penalty.Update your voter registration information.You may want to consult an attorney regarding laws in your new state that cover matters such as wills, transfers of property, investments, insurance regulations, inheritance laws, taxes, etc.

The following document outlines the events of both moving days, the load and unload.  Your responsibilities during that day are also explained.  Please make sure that your duties are fulfilled and all preparations are made prior to the driver’s arrival.  If you have further questions, please call, we are here to assist you.

Moving Day - Loading

Moving Day – Unloading

he following information is intended to make your relocation process successful and as stress free as possible.  This document may be used as a check list should you wish additional assistance in keeping track of items that have been, or are yet to be, completed.  It is your responsibility to assure that all items dealing with communication to our department, packing, truck access, preparation for loading and unloading of your goods, and any other items associated with our moving of your goods, are completed within the outlined time frames.  If you are moving “last minute” you must complete all of the items up to the current timeframe as quickly as possible.  In addition, we have included other general items, suggestions, and reminders to smooth your transition to a new location.

4 to 6 Weeks Before Your Move

                     Pharmacy                                     Credit Card Companies
                     Dry Cleaner                                  Laundry Service
                     Lawn Service                               Auto Finance Companies
                     Bank/Finance Companies         Health Club

                      Doctor (s)                                                 Lawyer
                      Dentist                                                      Broker
                      Accountant                                               School
                      Insurance Agencies

                      Newspapers                                             Newsletters
                      Magazines                                                Professional Journals

                      Department of Motor Vehicles                   City/County Tax Assessor
                      Social Security Administration                   Veterans Administration
                      State/Federal Tax Bureaus

2 to 3 Weeks Before Your Move

                     Electric                                                Sewer
                     Gas                                                       Trash
                     Water                                                   Cable
                     Telephone                                           Satellite
                     Internet                                               Fuel (Oil or Propane)

1 to 2 Weeks Before Your Move

Day Before Your Move

In the following document, you will find the necessary packing instructions to make your move as easy and stress free as possible.  We provide specific directions and recommendations for packing your household goods, as well as detailed instructions for choosing cartons, packing material, and safely boxing various household goods.  Following these instructions will help to assure you complete your packing in a timely manner and your goods arrive in the same condition prior to placing them in the box.  In addition, you will find answers for many of your moving questions.  If you have questions that are not answered below, please feel free to contact us.  We are here to assist you!

Packing tips for specific items:

  1. China – carefully wrap each piece of china in clean newsprint paper, then wrap up to three in a bundle with a double layer of paper on the outside.  Place paper or linen on the bottom of the carton for padding.  Place these bundles into the carton.  Surround each bundle with paper or linen so there are no unfilled spaces.  If you have additional room, cups, saucers, bowls and lighter china items may go on top of heavier items such as plates.  Use padding or a horizontal cardboard divider to create a level base for each new layer of china (for example, padding, dinner plates on the bottom, padding/divider, bowls, padding/divider, cups, padding close box).  Add two to three inches of paper or linen at the top of the box before closing.   Dish packs can be purchased for china and are highly recommended.  If you use dish packs, you may set your first layer of plates on edge rather than on top of one another.
  2. Silver and Kitchen Utensils – nest silver together, wrap it in paper, and return it to the silver chest.  Place padding on top of the nested packs to keep them from moving.  Knives and other sharp kitchen utensils must be packed in a safe container to keep from puncturing a box and damaging furniture or other items
  3. Stemware – we recommend that you purchase special cartons designed for stemware and glasses.  Padding should be placed inside and fill each goblet.  Stems should also be wrapped.  Each goblet should be cushioned by thick padding and placed stem up in the specialized carton.  If dish packs are unavailable, we recommend wrapping each piece of stemware with bubble wrap before placing it into a box.  Place it in the box with the stem up and make sure that you have ample padding between each piece and around the stems so they will not move.
  4. Shoes – ideally shoes should be packed in their original boxes.  If these are not available, wrap each shoe individually to prevent damage from abrasion.
  5. Clothes – hanging clothes may be left on hangers and loaded into wardrobe cartons which we can provide.  Clothes may be left in dresser drawers, but overstuffed and very heavy drawers may warp during the move.    We recommend that some items be removed from heavier drawers to decrease the risk of damage.  Remember, cloths that you do not need immediately make good padding material for breakable items.  In addition, if your dresser or chest is or will be carried up or down a flight of stairs and is very heavy, we ask that you remove some or all of the clothing to decrease the weight.
  6. Linen, Bedding and Mattresses – pack bedding and linen you will need on arrival in the same box.  Bedding not immediately needed may be used as padding for fragile items or filler in boxes.  Beds should be stripped when the driver arrives.  Mattress protectors will be placed over each mattress prior to loading in the van.
  7. Lamp Shades and Bases – lamp shades may be removed and shipped nested together.  However, clean newsprint paper or other clean, non-abrasive divider should be placed over each shade prior to nesting to prevent damage.  We recommend purchasing cartons specifically designed to transport lamp bases.  In the event that cartons are not available, lamp bases may be packed into regular boxes with ample padding, or placed, with adequate padding, at the bottom of filled wardrobe boxes.  Remember to remove the light bulbs before packing.
  8. Stereos and Other Electronics – if available, the original boxes should be used for these items.  If the original cartons are unavailable, they may be packed in sturdy boxes with adequate protection (bubble wrap, foam sheeting, newsprint paper, comforters/blankets, pillows etc.) on the top and bottom of the box.  Make sure to fill any spaces around the edges of the electronic unit to avoid shifting within the carton.  Take pictures of the wiring or label each cable making hookup in your new home easy.
  9. Statuary and Figurines – wrap each individually with bubble wrap then tightly cover the bubble wrap with clean newsprint paper.  If bubble wrap is not available, wrap each item with enough clean paper or other padding for adequate cushioning.
  10. Bottles, Glass Canned Food and Liquids – tape the lids of bottles shut and wrap each bottle in clean newsprint or other type of padding.  Put glass canned food jars in their original box or wrap them with bubble wrap before putting them into a sturdy container.  All liquids should be sealed in unbreakable containers.  For extra security, place bottles in a resealable watertight bag before wrapping and placing in the carton.
  11. Marble Topped Furniture – marble and granite slabs require special handling, especially ones which are large.  We strongly recommend that marble and granite slabs be professionally crated prior to your move.  Please check your employer’s policy for covering this additional service.  You must make arrangements for this additional service.
  12. Mirrors, Glass, and Pictures – wrap each picture or mirror with a generous amount of clean news print paper.  For large pictures and mirrors, we recommend purchasing mirror or picture packs.  Always stand pictures, mirrors, and glass on edge, never lay them flat.
  13. Artwork, Antiques, and Other Irreplaceable Keepsakes – we recommend that valuable or very large artwork, antiques, and other irreplaceable items be crated prior to shipping.  Please check your employer’s policy for covering this additional service before scheduling work to begin.
  14. Computers and Printers– if possible, pack computers and printers in their original cartons.  Use appropriate padding, bubble wrap, newsprint, clothes, foam sheeting, etc., when placing them into sturdy boxes.  Pad the bottom of the carton with packing material before placing the computer inside the box.  Pack additional padding tightly around the sides and top of the item to prevent damage, then firmly seal the carton.  Printers should have their print or toner cartridges removed prior to packing to prevent leaking.  Take a picture of the wiring, or affix labels to the cables making hookup easier when you arrive in your new home.
  15. Televisions – if possible, pack the television in its original box.  If the box is unavailable, the television may be packed into a sturdy carton following the same procedure as computers.  We recommend purchasing specialized cartons for flat screen televisions.  These can be purchased at many stores where moving supplies are sold.  Make sure you protect the screen of all televisions with a non-abrasive covering prior to wrapping it with bubble wrap or other form of padding.
  16. Washers, Dryers, Refrigerators, and Freezers – refrigerators and freezers must be defrosted and thoroughly dried before the move.  If you would like to clean the appliances prior to loading, please do so before the driver arrives.  Each appliance will be covered with an appliance pad prior to loading in the moving van.
  17. Silk Plants – small silk plants should be packed in boxes with ample padding.  Larger silk plants and trees should have all moss, ivy, and other decorative items in the pot removed and packed separately.  These small items can be easily lost or damaged in transit.

Pets are an important part of many families, and their care during your move should be considered well in advance.  Take your pet to the veterinarian for an exam prior to your move.  The vet may be able to recommend the best method of transporting your pet as well as tranquilizers for your furry friend during travel.

Keep a copy of the pet’s health record with you to have handy while you travel.  Some states may have restrictions on the movement of pets across state lines.  Check with your State Veterinarian or State Department of Agriculture or Animal Husbandry.  In addition, review the U.S. State and Territory Animal Import Regulations Website,  Click on the Import and Export link under Browse by Subject.

Prior to entering most states, interstate health certificates must be obtained for dogs and horses.  In addition, states require rabies vaccinations for dogs, and some may require it for cats.  Some states may require that your pet be quarantined.  When entering a new state, you may be subjected to a border inspection.  A few states have mandatory inspections of animals being transported, others have random inspections.  Some pets require a special entry permit issued by the destination state’s regulatory agency prior to admittance.  Check with your destination state as well as states you will be traveling through to make sure you have everything necessary to transport your family friend.

Pets traveling by car:

Here is a quick list of some of the most common items that fall through the cracks during the process of moving.

  1. Remember the Records – Copies of your family’s medical and vaccination history should be secured prior to your move.  Don’t forget records for the family pet as well.  Consider transferring any current prescriptions to a drugstore near your new home.  Your child’s school records may be needed to enroll them in a new educational institution.  Make sure you have original documents as some schools may not accept copies.  If they do accept copies, some require the copy to contain a raised seal.
  2. Hidden Treasure – Some homeowners use their domicile as a hiding location for various valuables.  If there are hidden treasures in your home, be sure to collect them before you leave the property.
  3. Important Phone Numbers – Make sure you travel with all the important phone numbers you might need.  If they aren’t stored in your cell phone or on your PC, take the phone books from your old residence to contact friends or tie up loose ends once you leave.
  4. Items Out of the House – Remember to gather all items that may be out of your house.  These may be items lent to friends, or your dry cleaning, shoes or watches being repaired, items on lay away, etc.  You will also want to return library books, movie rentals, and any other items that you have borrowed.
  5. What is My New Address? – As simple as it may seem, it is often hard to remember your new address.  Keep your new address handy in a wallet or purse.
  6. One Final Cleaning – Cleaning supplies should be left out for the final touch up prior to closing the front door.  Use up open cleaning solutions then dispose of them prior to leaving.  This will reduce the amount of things you must take with you in your vehicle.
  7. Leave Them Behind – Many people forget to leave the items the new home owner will need.  These may include the garage door opener, community gate opener, mail box key, gate access code, house key etc.
  8. Moving With Pets – Moving companies cannot transfer your pet.  Please make arrangements well in advance for the transport of your furry friend.
  9. Where is My Money? – It is wise to open a bank account in your new town prior to your move.  This will assure that you can access your funds immediately.  In addition, some retailers may refuse out of town checks.
  10. Insufficient Funds – Many enjoy the convenience of automatic draft to pay their bills.  Make sure you have cancelled all automatic drafts prior to closing your old bank account, or have transferred them to your new bank.
  11. Keys to Success – Remember to collect all keys that may be out of your possession, those given to friends, left under a plant on the front porch etc.

We know moving is a stressful experience, and have provided on this page, information intended to make your move as easy as possible. If you are planning a move, or have already scheduled a date with us and have not completed both of the documents in the Forms section of this site, please do so right away. We thank you for your promptness in completing this first step.

We have provided you with two types of documents. The first is optional, and provides information that might prove helpful as you contemplate the various tasks involved with moving. These are titled Items That Are Easily Forgotten, Gypsy Moth Quarantined Areas - Map, and Traveling with Pets. The second is required and provides a wealth of moving information including specific packing instructions, steps and deadlines in the moving process, what to expect on the day of the move, and information regarding items that can and cannot be transported. These documents are entitled How Do I Pack?, Before You Move, Moving Day, After You Move, Items We Cannot Transport, Gypsy Moth Inspection, Transporting Plants to California, and our Moving Claims Policy.

These documents may be viewed on-line by clicking on the document name located in the left hand column under Moving Instructions. We suggest that you print these documents for reference as you prepare for moving day. To print these documents, please visit the PDF Documents section of this site, and choose the appropriate from.

Please contact us should you have additional questions that are not answered in these publications, we are happy to be of assistance.


11330 Pierce Street
Riverside, CA 92505


P.O. Box 79990
Riverside, CA 92513

Hours of Operation

Mon. 9 A.M. - 5:30 P.M.
Tues. - Thurs. 8 A.M. - 5:30 P.M.
(951) 509-2200


11330 Pierce Street
Riverside, CA 92505

Hours of operation

Mon. 9 a.m. - 5:30 p.m.
Tues. - Thurs. 8 a.m. - 5:30 p.m.
(951) 509-2200


P.O. Box 79990
Riverside, CA 92513
© 2024 Southeastern California of Seventh-day Adventists. All rights reserved.

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